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Terms of Use

Last updated: October 8, 2026

1. Agreement to these terms

These Terms of Use (“Terms”) are an agreement between you and MedArow LLC(“MedArow,” “we,” “us,” or “our”). They govern your use of www.medarow.com and any related pages, forms, emails, text messages and services we offer (together, the “Services”). By using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

2. Who we are and who provides care

MedArow is a brand and marketing company. MedArow is not a medical practice, health care provider or pharmacy. MedArow does not diagnose conditions, prescribe medications or dispense medications.

Medical services offered through MedArow are provided by independent licensed clinicians affiliated with OpenLoop Health and its affiliated professional entities (together, “OpenLoop”). Your licensed clinician uses their own independent professional judgment. MedArow does not control or interfere with clinical decisions. Prescription medications, if prescribed, are filled and dispensed by licensed pharmacies, including the Pharmacy Partners listed below.

3. Not for emergencies; no medical advice from MedArow

If you think you are having a medical emergency, call 911 or go to the nearest emergency room. If you are in crisis or thinking about harming yourself, call or text 988. The Services are not for emergencies or urgent care.

Content on our website, in our emails and in our messages is general information only. It is not medical advice and does not create a provider-patient relationship. Only a licensed clinician can evaluate you and decide whether a treatment is appropriate for you.

4. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Services. To receive medical services, you must be physically located in a state where services are offered at the time of your visit, and you must give accurate, complete and current information. Not everyone qualifies for treatment.

5. Telehealth services

Medical services are delivered by telehealth, which may include online questionnaires, secure messaging, photos, phone calls or video visits. Telehealth has benefits and limits compared with in-person care. Before you receive medical services, you will be asked to review and accept theTelehealth Consent. Some states require a live video visit before a first prescription. Your clinician may decide that telehealth is not appropriate for you and may refer you to in-person care.

6. Prescriptions

Prescription medications require a valid prescription. A licensed clinician decides whether any medication is appropriate for you. Completing an intake or paying for a program does not guarantee a prescription. Your clinician may change or stop a treatment based on their professional judgment.

Some medications may be compounded. Compounded medications are prepared by a licensed pharmacy for an individual patient based on a prescription. They have not gone through FDA premarket review, and they are not interchangeable with brand-name medications. Ask your clinician or pharmacist if you have questions about any medication.

7. Pharmacy Partners

Prescriptions written through the Services may be filled by the following licensed pharmacies. The pharmacy that fills your prescription may depend on the medication, your state and other factors.

8. State Coverage

Services are available in all 50 states and Washington D.C. Medication and product availability varies based on clinical appropriateness, applicable federal and state laws, or other regulatory requirements. Not all therapies are available in all states. Availability is subject to change.

9. Accounts

You are responsible for keeping your login details confidential and for all activity under your account. Tell us right away atsupport@medarow.com if you think your account has been used without your permission.

10. Payments and subscriptions

Some programs are billed as recurring subscriptions. Before you buy, you will see the program details, billing frequency and how to cancel. By starting a subscription, you authorize recurring charges to your payment method until you cancel. Cancellations and refunds are governed by ourSubscription Services Cancellation and Refund Policy.

11. Communications

By giving us your email address or phone number, you agree that we may contact you about your account and the Services. Marketing text messages are sent only with your separate consent, which is not a condition of purchase. Text messages are covered by the SMS Terms below. You can unsubscribe from marketing emails at any time using the link in the email.

12. SMS Terms

If you opt in to text messages from MedArow, you agree to receive recurring messages at the mobile number you provide, which may include launch updates, account notices and, with your separate consent, marketing messages. These messages may be sent using automated technology.

We do not sell or share your mobile number or SMS opt-in data for third-party marketing. See our Privacy Policy.

13. Privacy and health information

Our Privacy Policy explains how MedArow handles information collected through our website. Health information you share with your licensed clinician is handled by OpenLoop under itsNotice of Privacy Practices.

14. Acceptable use

You agree not to:

15. Intellectual property

The Services, including text, graphics, logos and software, are owned by MedArow or its licensors and are protected by law. You may use the Services for your personal, non-commercial use only. “MedArow” and our logos are our trademarks.

16. Third-party services and links

The Services may link to or rely on third parties, including OpenLoop, pharmacies, payment processors and other websites. We are not responsible for third-party content, services or policies. Your use of them is governed by their own terms.

17. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT ALLOWED BY LAW, MEDAROW DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. MEDAROW DOES NOT PROVIDE MEDICAL CARE AND DOES NOT GUARANTEE ANY RESULT FROM ANY TREATMENT.

18. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, MEDAROW WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA, ARISING FROM YOUR USE OF THE SERVICES. MEDAROW’S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID MEDAROW IN THE 12 MONTHS BEFORE THE CLAIM. MEDAROW IS NOT RESPONSIBLE FOR THE CLINICAL DECISIONS OF INDEPENDENT LICENSED CLINICIANS OR THE SERVICES OF PHARMACIES.

19. Indemnification

You agree to defend and hold harmless MedArow and its officers, employees and agents from claims arising from your misuse of the Services or your violation of these Terms.

20. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Before filing a claim, you agree to contact us atsupport@medarow.com and try to resolve the issue informally for at least 30 days.

21. Changes and termination

We may update these Terms from time to time. We will post the updated Terms on this page and change the “Last updated” date. If you keep using the Services after a change, you accept the updated Terms. We may suspend or end your access to the Services if you violate these Terms.

22. Contact us

MedArow LLC
391 E Las Colinas Blvd, Ste 130-233, Irving, TX 75039
support@medarow.com